About the Support

About the Support

GEMFOREX is also focusing on customer support.

When it comes to overseas Forex company, there are people who may have concerns about the language. Our support team is compatible with English, Japanese, Chinese and Taiwanese, so beginners and those first time in overseas Forex can feel safe and comfortable.

Our overall customer support are carried out from the support center in Ho Chi Minh City, Vietnam, but Japanese staff are also present, so even if you inquire directly in Japanese, we will reply without any problem.

Regarding inquiries, we basically ask by e-mail, but if it is determined that correspondence with e-mail is difficult, we will also do it by phone or Skype, we will respond to inquiries in the best way for our customers.

Business hours will be from 10:00 am to 5:00 pm on weekdays and we will correspond by first come first served basis.
Depending on the content of inquiries, we will respond within 24 hours basically on weekdays.

If you have any questions, please feel free to contact GEMFOREX support.